Microsoft 365 | Syncfish

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Products / Microsoft 365

Microsoft 365

Microsoft 365 (M365) is a comprehensive platform providing a wide range of services used by enterprises across the globe. Microsoft Entra ID underpins M365 with authentication and authorisation information which can be leveraged to enhance your ITSM platform and associated business processes.

The CI Sync Microsoft 365 connector reads multiple object types to create a combination of records and relationships in your CMDB and other related tables in within ServiceNow. This enables novel use cases to be leveraged by your organisation such as improving visibility and management of MS Team (SharePoint) sites or implementing Self-Service forms to automate users being granted access to Microsoft 365 Groups, Shared Mailboxes or added to Distribution Lists.

The CI Sync M365 connector can take advantage of any data available through the Microsoft 365 and Entra ID APIs. The connector is in early release and Syncfish are keen for more customer use cases to expand the connector and the benefits it can provide to your ServiceNow platform.

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Take Control of SharePoint Site Proliferation

The CI Sync M365 connector synchronises SharePoint sites to your CMDB as Website CIs.

CI Sync goes a step further by synchronising the SharePoint Owner Group records into ServiceNow and automatically correlates the Owner Group members between the M365 user records and your ServiceNow user table.

The combination of these features means you can drive automated workflows to perform SharePoint lifecycle management and drive decommissioning of unnecessary/unused SharePoint sites, particularly the SharePoint sites created by Microsoft Teams.

Out of Office Records so Tickets Aren’t Routed to Staff on Leave

You can use the M365 connector to sync Out of Office records from Outlook as Schedule Records in ServiceNow. Having this Schedule Records automatically generated means ServiceNow can be configured so it’s sensitive to the availability of ticket resolvers (i.e. to avoid tickets being routed to resolvers who are on leave).

This functionality can be made sensitive to only target certain groups of M365 users (i.e. known groups of resolvers).

Synchronize Microsoft 365 Groups as CIs

Seamlessly keep your ServiceNow CMDB in sync with Microsoft 365 by automatically importing and maintaining Microsoft 365 Groups, including related records such as members and owners. This ensures your configuration data stays accurate and up to date without manual effort, reducing administrative overhead and minimising errors.

By making Microsoft 365 Group information available directly within ServiceNow, Service Desk staff can easily view and use this data while assisting customers and resolving requests without needing to access the Microsoft 365 portal. This improves efficiency, enhances visibility, and helps teams deliver faster, more consistent support.

Synchronise Distribution Lists and Shared Mailboxes as CIs

Extend your ServiceNow CMDB with Microsoft 365 Distribution Lists and Shared Mailboxes by automatically synchronising these objects into ServiceNow, including related records such as members and owners. CI Synchronizer creates and maintains relationships between Distribution Lists, Shared Mailboxes, and their associated users and groups, ensuring collaboration data is accurate, connected, and centrally managed with minimal manual effort.

By modelling Distribution Lists and Shared Mailboxes as configuration items (CIs) in the CMDB, organizations can enable powerful self-service experiences for end users. Users can automatically request access to a distribution list or permissions to a shared mailbox, while workflows leverage related, synchronised data (such as existing members and owners) to drive approvals and fulfilment. This shift-left approach reduces Service Desk workload and delivers faster, more scalable operations.

Relationships

CI Synchronizer Engine

CI Synchronizer

Source Connectors

BeyondEdge SD-LAN

Google Cloud Platform

Lansweeper Cloud

Lansweeper On-Premise

Lansweeper OT (On-Prem)

Lansweeper OT (via LS Cloud)

Microsoft Defender for Cloud Apps

Microsoft Defender for Endpoint

Omnissa Workspace ONE

Palo Alto SD-WAN

SolarWinds Orion

VMware (vSphere)

Destination Connectors

Roadmap Connectors

Meraki

SentinelOne

Tanium

Frequently Asked Questions

CI Synchronizer Professional Edition provides a streamlined, out-of-the-box solution for businesses looking for efficient, hassle-free CMDB synchronisation without the need for extensive customisation.

CI Synchronizer Enterprise Edition offers advanced customisation and high-volume data handling capabilities, perfect for organisations with complex synchronisation needs and custom configuration requirements.

Compare CI Synchronizer editions

Many! Check out each source connector page for details of the supported assets and other records.

Yes. CI Synchronizer can detect which source records have changed since the previous synchronisation job and only sync the newly changed source data.

Throughput is affected by factors outside of the control of CI Synchronizer, however we see a typical throughput of between 200,000 and 400,000 records per hour (and even higher rates are possible).

Yes. CI Synchronizer has a highly customisable rules engine. Amendment of some Standard (simple) default Data Sync Rules can be performed via the CI Sync Web User Interface and supported with Knowledge Base articles. Amendment of Advanced Data Sync Rules or creation of Custom Data Sync Rules requires an “Extended Implementation and Ongoing Support Plan” available at an additional cost to your CI Sync Subscription Plan.

Visit the Support page for details on amending the Default CI Sync Data Sync Rules relative to the support plan (including no plan) offered by Syncfish.

Yes. Please fill and submit the Book a Demo form to set up a time to meet with one of the Syncfish team.

No. Each customer is provisioned with a dedicated CI Synchronizer instance.

Ultimately the customer decides, however Syncfish recommends hosting each customer instance physically close to the location of their ServiceNow instance (for best performance). It can be hosted in most/all Azure Regions globally (it is still hosted/managed/maintained by Syncfish, but the customer decides which geography it is physically located in).

No. The source asset data (read from the relevant source system by one of the CI Synchronizer connectors) is transited through your dedicated CI Synchronizer instance then deleted after it’s been processed into ServiceNow.

Find out more

Talk with us to find discover CI Synchronizer, the available connectors and the services we offer to help you achieve CMDB excellence.

Book a Demo

Schedule a demo. See up close how CI Synchronizer works and how quickly you can start syncronising your IT Asset data into your CMDB.

Request a Trial

Syncfish offers customers the chance to trial CI Synchronizer. Contact Sales or book a demo to find out how to get setup with a trial.

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