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Products / jamf

jamf Connector

Jamf is a comprehensive device management solution enabling organizations to manage and secure Apple devices, including iOS devices like iPhones and iPads, Mac computers and Mac OS devices, and Apple TVs. The Jamf platform contains various features and tools that simplify and streamline device management for administrators by automating workflows and ensuring security compliance.

The CI Sync Jamf connector allows organisations to synchronization the comprehensive Apple device information into your CMDB to underpin ITSM and ITAM processes in the destination system.

Setup of the connector is straight forwards allowing you rapidly integrate Jamf with your CMDB.

Caters for macOS and iOS devices (and more if required)

Effortlessly extract computer base-assets classes within your Jamf environment and gain access to detailed insights into the configuration, status, and deployment of devices across your organisation. The CI Sync Jamf connector supports Apple computers (running OSX) and Apple mobile devices (running IOS) allowing organisations to have a unified view within their CMDB. The connector can also be extended to support any Apple device managed in Jamf such as devices running TVOS to cater for the use of Apple TVs in meeting and presentation rooms.

Generates Related Lists

Generate detailed asset configuration information and sync it with related lists in your CMDB to ensure accurate and up-to-date records in your CMDB with enhanced integrity and reliability.

Synchronize Installed Application

Automatically populates CMDB with Software Package records by extracting Installed Applications details to streamlines the process of maintaining a comprehensive inventory of software assets within your organisation.

Synchronize and Set User Assignment in the CMDB

CI Sync can set the Assigned User within the CMDB by eliciting the allocated user from Jamf and correlating with the user table in your ITSM platform. This means your Apple Configuration Items contain a correlated Assigned To value which can improve customer service experience with your Service Desk and streamline incident management and service request management.

Relationships

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Frequently Asked Questions

CI Synchronizer Professional Edition provides a streamlined, out-of-the-box solution for businesses looking for efficient, hassle-free CMDB synchronisation without the need for extensive customisation.

CI Synchronizer Enterprise Edition offers advanced customisation and high-volume data handling capabilities, perfect for organisations with complex synchronisation needs and custom configuration requirements.

Compare CI Synchronizer editions

Many! Check out each source connector page for details of the supported assets and other records.

Yes. CI Synchronizer can detect which source records have changed since the previous synchronisation job and only sync the newly changed source data.

Throughput is affected by factors outside of the control of CI Synchronizer, however we see a typical throughput of between 200,000 and 400,000 records per hour (and even higher rates are possible).

Yes. CI Synchronizer has a highly customisable rules engine. Amendment of some Standard (simple) default Data Sync Rules can be performed via the CI Sync Web User Interface and supported with Knowledge Base articles. Amendment of Advanced Data Sync Rules or creation of Custom Data Sync Rules requires an “Extended Implementation and Ongoing Support Plan” available at an additional cost to your CI Sync Subscription Plan.

Visit the Support page for details on amending the Default CI Sync Data Sync Rules relative to the support plan (including no plan) offered by Syncfish.

Yes. Please fill and submit the Book a Demo form to set up a time to meet with one of the Syncfish team.

No. Each customer is provisioned with a dedicated CI Synchronizer instance.

Ultimately the customer decides, however Syncfish recommends hosting each customer instance physically close to the location of their ServiceNow instance (for best performance). It can be hosted in most/all Azure Regions globally (it is still hosted/managed/maintained by Syncfish, but the customer decides which geography it is physically located in).

No. The source asset data (read from the relevant source system by one of the CI Synchronizer connectors) is transited through your dedicated CI Synchronizer instance then deleted after it’s been processed into ServiceNow.