Compare CI Synchronizer Editions

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Compare CI Synchronizer Editions

Compare CI Synchronizer Editions

CI Synchronizer is a powerful tool designed to automate and optimise your Configuration Management Database (CMDB) by seamlessly integrating and synchronising IT asset data to enable CMDB excellence. CI Synchronizer is available in two distinct editions to cater to a variety of business needs.

CI Synchronizer Professional Edition provides a streamlined, out-of-the-box solution for businesses looking for efficient, hassle-free CMDB synchronisation without the need for extensive customisation.
CI Synchronizer Enterprise Edition offers advanced customisation and high-volume data handling capabilities, perfect for organisations with complex synchronisation needs and custom configuration requirements.

Learn about CI Synchronizer Book a Demo

Which Edition is Suitable for Your Organisation?

Professional Edition

Customers seeking a sophisticated CMDB automation solution, using a single data source only, and with basic data requirements.

Customers with basic data transformation requirements able to be addressed using CI Sync Connection Settings (self-service settings that influence certain behaviours of the data transformation rules).

Customers not requiring advanced record sets, large volume record sets or the advanced features only available in Enterprise Edition.

Customer owned setup process using documentation and self-service support.

Enterprise Edition

Customers with enterprise ServiceNow requirements or customised ServiceNow implementations.

Customers requiring Syncfish SME provided assistance or bespoke data mapping, data transformation or data correlation rules (inclusions are based on an Extended Implementation and Support Plan).

Customers wanting to synchronise Enterprise Record Sets (digital certificates, windows services, installed software, mobile applications, patches/hot fixes, vulnerabilities).

Customers wanting Application Dependency Relationships set by CI Sync (using customer metadata on source system assets and resources).

Feature Comparison

Attribute

Professional Edition

Enterprise Edition

Hosting Model

Shared Infrastructure

Per Instance/Per Customer

Hosting Location

Customer choice from pre-defined regional locations

(AMER, EMEA, APAC)

Customer specified hosting location

(Any CI Sync supported Azure region)

Source System Connectors

One Only

(Limited to One Connector Only ¹)

Unlimited

(All Source System Connectors)

Lansweeper Edition Alignment

Only available with Lansweeper Pro

Only available with Lansweeper Enterprise

Primary/Parent Record Sets

(Compute, Network Equipment, Virtualisation Resources, Displays, OT Devices, similar)

Included

Secondary/Child Record Sets

(Physical storage, logical storage, network interfaces, memory modules, registry keys, similar)

Included

Standard CI-to-CI Relationships

Included

Enterprise Record Sets ²

(Digital Certificates, Installed Software, Patches, Vulnerabilities, Windows Services, similar)

Not included

Included

Application Dependency Relationships ³

Not included

Included

Self-Service Data Sync Configuration Rules

(CI Sync “Connection Settings” which change a range of transforms, master data behaviour, and more)

Yes

Custom Data Sync Configuration Rules

(Custom transforms, record mappings, attribute mappings, business logic, other rules)

Yes

(Customers receive a quantity of rule creates/updates per annum depending on the Support Plan purchased with a CI Sync Subscription)

Syncfish Extended Implementation and Support Plans

See here for full details

Free, Bronze

(Silver and Gold are not available with Professional Edition)

Bronze, Silver, Gold

(Strongly recommended Silver or Gold in Year 1)

CI Sync Professional Edition includes a single source system connector only. Customers wanting more than one CI Sync source system connector will require CI Sync Enterprise Edition.
By default, CI Sync creates Digital Certificates and Vulnerabilities in a ServiceNow custom table. Syncfish can amend this behaviour upon discussion/agreement with the customer.
Application Dependency Relationships are dependent on the customer creating application service records in ServiceNow and setting the service number in a known/agreed attribute in the Source System (e.g. in Lansweeper via a custom field against the relevant asset record, or in a Registry Key on a Windows Device (which is then captured via the discovery application) or via a Tag on a Cloud Resource).

Frequently Asked Questions

CI Synchronizer Professional Edition provides a streamlined, out-of-the-box solution for businesses looking for efficient, hassle-free CMDB synchronisation without the need for extensive customisation.

CI Synchronizer Enterprise Edition offers advanced customisation and high-volume data handling capabilities, perfect for organisations with complex synchronisation needs and custom configuration requirements.

Compare CI Synchronizer editions

Many! Check out each source connector page for details of the supported assets and other records.

Yes. CI Synchronizer can detect which source records have changed since the previous synchronisation job and only sync the newly changed source data.

Throughput is affected by factors outside of the control of CI Synchronizer, however we see a typical throughput of between 200,000 and 400,000 records per hour (and even higher rates are possible).

Yes. CI Synchronizer has a highly customisable rules engine. Amendment of some Standard (simple) default Data Sync Rules can be performed via the CI Sync Web User Interface and supported with Knowledge Base articles. Amendment of Advanced Data Sync Rules or creation of Custom Data Sync Rules requires an “Extended Implementation and Ongoing Support Plan” available at an additional cost to your CI Sync Subscription Plan.

Visit the Support page for details on amending the Default CI Sync Data Sync Rules relative to the support plan (including no plan) offered by Syncfish.

Yes. Please fill and submit the Book a Demo form to set up a time to meet with one of the Syncfish team.

No. Each customer is provisioned with a dedicated CI Synchronizer instance.

Ultimately the customer decides, however Syncfish recommends hosting each customer instance physically close to the location of their ServiceNow instance (for best performance). It can be hosted in most/all Azure Regions globally (it is still hosted/managed/maintained by Syncfish, but the customer decides which geography it is physically located in).

No. The source asset data (read from the relevant source system by one of the CI Synchronizer connectors) is transited through your dedicated CI Synchronizer instance then deleted after it’s been processed into ServiceNow.

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