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Compare CI Synchronizer Editions

CI Synchronizer is a powerful tool designed to automate and optimise your Configuration Management Database (CMDB) by seamlessly integrating and synchronising IT asset data to enable CMDB excellence. CI Synchronizer is available in two distinct editions to cater to a variety of business needs.

  • CI Synchronizer Professional Edition provides a streamlined, out-of-the-box solution for businesses looking for efficient, hassle-free CMDB synchronisation without the need for extensive customisation.

  • CI Synchronizer Enterprise Edition offers advanced customisation and high-volume data handling capabilities, perfect for organisations with complex synchronisation needs and custom configuration requirements.

Learn about CI Synchronizer Book a Demo

Which Edition is Suitable for Your Organisation?

All Editions

A comprehensive solution to CMDB automation challenge and rapid deployment and uptake.

A comprehensive range of source and destination connectors.

Can be purchased with any Lansweeper Edition.

Adjustable Data Synchronisation Rules that drive CMDB data (CI class level inclusions/suppression and mappings, attribute level inclusions/suppression and mappings, data transformation rules, location mapping rules, status value mappings and many more).  

Important: Amendment of some Standard (simple) default Data Sync Rules can be performed via the CI Sync Web User Interface and supported with Knowledge Base articles).  Amendment of Advanced Data Sync Rules or creation of Custom Data Sync Rules requires an “Extended Implementation and Ongoing Support Plan” available at an additional cost to your CI Sync Subscription Plan. Visit the Support page for details on amending the Default CI Sync Data Sync Rules relative to the support plan (including no plan) offered by Syncfish.

Professional Edition

Customers not requiring any customisation of the default rules, logic and configuration of their customer specific CI Synchronizer instance.

Customers not requiring advanced record sets, large volume record sets or the advanced features only available in Enterprise Edition.

Enterprise Edition

Customers wanting to synchronize advanced record sets (targeted digital certificates, targeted windows services and processes .. where the targets are based on individual customer business rules).

Customers wanting to synchronise large volume record sets (installed software, mobile applications, and patches/hot fixes).

Customers wanting advanced features (manufacturer data normalisation, application service mapping integration).

High-Level Feature Comparison

Attribute
Professional Edition
Enterprise Edition

Minimum quantity of Billable Records (sync’d assets)

7,000 Units

10,000 Units

Minimum Billable Record (sync'd assets) increments

1,000 Units

1,000 Units

Customer specific Data Synchronisation Rules (Transforms, mappings, attributes, logic, other rules)

Yes

Yes

Extended Implementation and Ongoing Support Plans (Can be added to your subscription)

Yes

Yes

Advanced record sets (Digital Certifications, Services, Processes)

No

Yes

Large Volume record sets (installed software, mobile apps, patches)

No

Yes

Advanced features (manufacturer normalisation, application service mapping)

No

Yes

Selectable hosting location (of the per customer instance)

Within a pre-defined set of locations.

Customer choice of any Azure location that supports the services.

Source Connectors

  • AWS 1

  • Azure

  • BeyondEdge SD-LAN

  • Google Cloud Platform 1

  • InTune

  • JAMF

  • Lansweeper Cloud (On-Prem Data Enrichment)

  • Lansweeper On-Premise

  • Lansweeper OT

  • LeanIX 1

  • Microsoft 365 1

  • Nutanix

  • Palo Alto SD-WAN

  • SCCM

  • SolarWinds Orion

  • VMware (Virtualisation)

  • VMware SD-WAN 1

Roadmap Connectors

  • AirWatch (Workspace ONE)

  • Microsoft Defender

  • Lansweeper Cloud (Native)

  • Cisco Meraki

  • SentinelOne

  • Tanium

Destination Connectors

  • ServiceNow
    Servicely.ai

  1. Minimum recordsets included.  Additional recordsets can be added upon customer request.

Detailed Feature Comparison

Attribute
Professional Edition
Enterprise Edition

Customer specific Data Synchronisation Rules (Transforms, mappings, attributes, logic, other rules)”

Yes

Yes

Extended Implementation and Ongoing Support Plans (Can be added to your subscription)

Yes

Yes

Generate Application Service Mappings in ServiceNow

No

Yes

Sync Digital Certificates as certificate records and generate two-way certificate/CI dependency relationships in ServiceNow 1 3

No

Yes

Sync Windows Services and generate CI related records in ServiceNow 2

No

Yes

Sync Windows Processes and generate CI related records in ServiceNow 2

No

Yes

Sync Windows Scheduled Tasks and generate CI related records in ServiceNow 2

No

Yes

Sync Windows Installed Software as software packages and generate CI related records in ServiceNow

No

Yes

Sync Windows Patches/Hot Fixes and generate CI related records in ServiceNow

No

Yes

Sync Linux Processes and generate CI related records in ServiceNow 2

No

Yes

Sync Linux Installed Software as software packages and generate CI related records in ServiceNow

No

Yes

Sync Mobile Applications as software packages and generate CI related records in ServiceNow

No

Yes

Company Name (Manufacturer) Data Normalisation 6

No

Yes

Supported Hosting Locations for per-customer CI Synchronizer SaaS instance

  • West US

  • East US

  • Canada Central

  • Australia East

  • France Central

  • Germany West Central

  • North Europe

  • UK South

  • West Europe

Enterprise customers can select other Azure regions (providing the region supports the cloud services used by CI Synchronizer).

Source Connectors

  • AWS 2

  • Azure

  • BeyondEdge SD-LAN

  • Google Cloud Platform 2

  • InTune

  • JAMF

  • Lansweeper Cloud (On-Prem Data Enrichment)

  • Lansweeper On-Premise

  • Lansweeper OT

  • LeanIX 2

  • Microsoft 365 2

  • Nutanix

  • Palo Alto SD-WAN

  • SCCM

  • SolarWinds Orion

  • VMware (Virtualisation)

  • VMware SD-WAN 2

Destination Connectors

  • ServiceNow

  • Servicely.AI

Roadmap Connectors

  • AirWatch (Workspace ONE)

  • Microsoft Defender

  • Lansweeper Cloud (Native)

  • Cisco Meraki

  • SentinelOne

  • Tanium

Azure Connector
Source Connector inclusions (Record Sets, Related Lists, Relationships)

Record Sets, Related Lists

  • Compute

    • Disks

    • Images

    • Snapshots

    • Virtual Machine Scale Set (Tags)

    • Virtual Machines (Tags, Network Interfaces)

  • Containers

    • Kubernetes Services (Tags)

    • Resource Groups (Tags)

    • Subscriptions (Tags)

  • Databases

    • CosmosDb for MongoDB (Tags)

    • DevOps

    • API Management Services (Tags)

  • Networking

    • Frontdoors (Tags, Frontends)

    • Load Balances (Tags)

    • Load Balances (Tags)

    • NAT Gateways (Tags)

    • Network Security Group (Tags)

    • Private End Points (Tags)

    • Public IP Address (Tags)

    • Virtual Networks (Tags, Subnets)

  • Security

    • Application Gateways (Tags, Backend IP Addresses, Routing Rules)

    • Key Vaults (Tags)

  • Storage

    • Storage Accounts (Tags, Storage Account End Points)

  • Web

    • App Service (Tags)

    • App Service Plan (Tags)

  • Relationships

    • Compute Relationships (many – see Azure connector page)

    • Network Relationships (many – see Azure connector page)

    • Resource Group Relationships (many – see Azure connector page)

    • Security Relationships (Application Gateway Owns Backend IP Address, Routing Rule Hosted on Application Gateway)

    • Subscription Relationships (Resource Group Contained by Subscription)

    • Web Relationships (App Service Hosted on App Service Plan)

Intune Connector
Source Connector inclusions (Record Sets, Related Lists, Relationships)

Record Sets, Related Lists

  • Managed Resources (Corporate)

    • Apple Macs

    • Windows PCs

    • iPhone/iPad

    • Android

  • Managed Resources (BYOD)

    • Apple Macs

    • Windows PCs

    • iPhone/iPad

    • Android

Record Sets, Related Lists

As per Professional, plus the inclusions below:

  • Enterprise Edition only Record Sets

    • N/A

  • Enterprise Edition only Related Lists

    • Apple Macs (Software Installs)

    • Windows PCs (Software Installs)

    • iPhone/iPad (Software Installs)

    • Android (Software Installs)

JAMF Connector
Source Connector inclusions (Record Sets, Related Lists, Relationships)

Record Sets, Related Lists

  • Computer Systems

    • Apple Mac (Disk, File System)

    • Mobile Device

Record Sets, Related Lists

As per Professional, plus the inclusions below:

  • Enterprise Edition only Record Sets

    • Apple Mac (Software Installs)

    • Mobile Device (Software Installs)

  • Enterprise Edition only Related Lists

    • N/A

Lansweeper Cloud (On-Prem Data Enrichment)
Source Connector inclusions (Record Sets, Related Lists, Relationships)

Record Sets, Related Lists, Attributes

  • Hardware End-of-Life (EOL) 7

  • Hardware End-of-Service (EOS) 7

  • OS End-of-Life (EOL) 7

  • OS End-of-Service (EOS) 7

Record Sets, Related Lists, Attributes

As per Professional, plus the inclusions below:

  • Enterprise Edition only Record Sets

    • NA

  • Enterprise Edition only Related Lists

    • Common Exposures and Vulnerabilities 7

Lansweeper On-Premise Connector
Source Connector inclusions (Record Sets, Related Lists, Relationships)

Record Sets, Related Lists

  • Computer Systems

    • Apple Mac (Memory Modules, Network Adapters)

    • Chrome Books

    • Linux Server (IP Addresses, Memory Modules, Network Adapters)

    • Unix Server (IP Addresses, Memory Modules, Network Adapters)

    • Windows Cluster (Windows Cluster Node)

    • Windows PCs (Disks, Displays, File Systems, Mapped Network Drives, Memory Modules, Network Adapters, Registry Entries)

    • Windows Servers (Disks, Displays, File Systems, Mapped Network Drives, Memory Modules, Network Adapters, Registry Entries)

  • Database Systems

    • Windows PC SQL Server Instance (System Databases, User Databases)

    • Windows Server SQL Instance (System Databases, User Databases)

  • Mobility

    • Android

    • Other Mobile

    • Tablet

    • iPad

    • iPhone

  • Networking Equipment

    • Firewalls

    • Load Balancers

    • Routers

    • Switches (Ports)

    • Wireless Access Points

  • Virtualisation

    • ESXi Server (IP Addresses, Network Adapters)

    • Hyper-V Server (Hyper-V Instances, Hyper-V Networks)

    • VMware vCentre (Datacentres, ESXi Server Clusters, Virtual Machine Instances, vCentre Datastore, vCentre Networks)

Relationships

  • Lansweeper Asset Groups (as Asset Group Links)

  • Windows Cluster Node (Cluster of Windows Cluster)

  • Windows PC (Connected to Display)

  • MSSQL Instance (Runs on Windows Cluster, Windows PC, Windows Server)

  • MSSQL System Database (Contained by Windows PC MSSQL Instance, Windows Server MSSQL Instance)

  • MSSQL User Database (Contained by Windows PC MSSQL Instance, Windows Server MSSQL Instance)

  • Mapped Network Drive (Provided by Windows PC, Windows Server)

  • Router Relationships (Apple Macs, Chromebooks, ESXi Servers, and many more - see CI Synchronizer Website)

  • Switch Relationships (Apple Macs, Chromebooks, ESXi Servers, and many more - see CI Synchronizer Website)

  • Virtualisation Relationships (Many - see CI Synchronizer Website)

Attributes

Please contact Syncfish for the attribute level mappings.

Record Sets, Related Lists

As per Professional, plus the inclusions below:

  • Enterprise Edition only Record Sets

    • Digital Certificates 1 7

    • Application Service Mappings 2

  • Enterprise Edition only Related Lists

    • Windows PCs (Services, Processes, Scheduled Tasks, Installed Software, Patches/Hot Fixes) 2 7

    • Windows Servers (Services, Processes, Scheduled Tasks, Installed Software, Patches/Hot Fixes) 2 7

    • Linux Server (Processes, Installed Software) 2 7

    • Mobile Devices (Installed Software 5)

  • Enterprise Edition only Relationships

    • Digital Certificates (to Windows Server and Windows PC)

Lansweeper OT Connector
Source Connector inclusions (Record Sets, Related Lists, Relationships)

Record Sets, Related Lists

  • OT Devices

  • PLC

Relationships

  • OT PLCs connected to IP Switch 7

  • OT PLCs connected to IP Router

  • PLC Owns Module

  • OT PLC Correlation IDs

LeanIX Connector
Source Connector inclusions (Record Sets, Related Lists, Relationships)

Record Sets, Related Lists

  • Resource Types

    • Business Capabilities

    • Business Applications (Application Services, Tags)

    • IT Component

    • User Groups

Relationships

  • Application Provides Capability

  • Application Consumes Application Service

  • Application Depends on IT Component

  • User Group Uses Application

Nutanix Connector
Source Connector inclusions (Record Sets, Related Lists, Relationships)

Record Sets, Related Lists

  • Nutanix Prism Central

    • Clusters

    • Hosts

    • Images

    • Virtual Machines

Relationships

  • Virtualisation Relationships (Host Member of Cluster, Virtual Machine Hosted on Cluster, Virtual Machine Instantiates Computer, Virtual Machine Registered on Host)

SCCM Connector
Source Connector inclusions (Record Sets, Related Lists, Relationships)

Record Sets, Related Lists

  • Computer Systems

    • Windows PCs (Disk Partitions, Logical Disk, Network Adapters, Patches, Physical Disk)

    • Windows Servers (Disk Partitions, Logical Disk, Network Adapters, Patches, Physical Disk)

Record Sets, Related Lists

As per Professional, plus the inclusions below:

  • Enterprise Edition only Record Sets

    • N/A

  • Enterprise Edition only Related Lists

    • Windows PCs (Software, Software Usage)

    • Windows Severs (Software, Software Usage)

VMware Connector
Source Connector inclusions (Record Sets, Related Lists, Relationships)

Record Sets, Related Lists

  • VMware

    • ESX Servers (Virtual Machine Instance)

    • vCenter Instances (Clusters, Datacenters, Datastores, Resource Pools, Virtual Machine Templates, vCenter Networks)

 Relationships

  1. Targeted set of Digital Certificates (based on rules defined and agreed with the customer).

  2. Targeted set of Windows Services, Windows Processes, Scheduled Task and Linux Processes. Up to a maximum of ten (10) named records (per record set) can be provided by the customer.

  3. By default, CI Synchronizer creates Digital Certificates in a custom table within ServiceNow. Syncfish can amend this behaviour upon discuss/agreement with the customer.

  4. Application Service Mapping is dependent on the customer creating application service records in ServiceNow and setting the service number in a known/agreed attribute in the Source System (e.g. in Lanswevia a custom field against the relevant asset record, or in a Registry Key on a Windows Device (which is then captured via the discovery application) or via a Tag on a Cloud Resource).

  5. Installed Software for Mobile Devices requires the customer to enable InTune and/or AirWatch scanning within Lansweeper.

  6. Minimum recordsets included.  Additional recordsets can be added upon customer request.

  7. The destination table for the records and/or attributes requires consultation and agreement between Syncfish and the customer.

Frequently Asked Questions

CI Synchronizer Professional Edition provides a streamlined, out-of-the-box solution for businesses looking for efficient, hassle-free CMDB synchronisation without the need for extensive customisation.

CI Synchronizer Enterprise Edition offers advanced customisation and high-volume data handling capabilities, perfect for organisations with complex synchronisation needs and custom configuration requirements.

Compare CI Synchronizer editions

Many! Check out each source connector page for details of the supported assets and other records.

Yes. CI Synchronizer can detect which source records have changed since the previous synchronisation job and only sync the newly changed source data.

Throughput is affected by factors outside of the control of CI Synchronizer, however we see a typical throughput of between 200,000 and 400,000 records per hour (and even higher rates are possible).

Yes. CI Synchronizer has a highly customisable rules engine.  Amendment of some Standard (simple) default Data Sync Rules can be performed via the CI Sync Web User Interface and supported with Knowledge Base articles.  Amendment of Advanced Data Sync Rules or creation of Custom Data Sync Rules requires an “Extended Implementation and Ongoing Support Plan” available at an additional cost to your CI Sync Subscription Plan.

Visit the Support page for details on amending the Default CI Sync Data Sync Rules relative to the support plan (including no plan) offered by Syncfish.

Yes. Please fill and submit the Book a Demo form to set up a time to meet with one of the Syncfish team.

No. Each customer is provisioned with a dedicated CI Synchronizer instance.

Ultimately the customer decides, however Syncfish recommends hosting each customer instance physically close to the location of their ServiceNow instance (for best performance). It can be hosted in most/all Azure Regions globally (it is still hosted/managed/maintained by Syncfish, but the customer decides which geography it is physically located in).

No. The source asset data (read from the relevant source system by one of the CI Synchronizer connectors) is transited through your dedicated CI Synchronizer instance then deleted after it’s been processed into ServiceNow.

    Find out more

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    Book a Demo

    Schedule a demo. See up close how CI Synchronizer works and how quickly you can start syncronising your IT Asset data into your CMDB.

    Request a Trial

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