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Compare CI Synchronizer Editions

CI Synchronizer is a powerful tool designed to automate and optimise your Configuration Management Database (CMDB) by seamlessly integrating and synchronising IT asset data to enable CMDB excellence. CI Synchronizer is available in two distinct editions to cater to a variety of business needs.

  • CI Synchronizer Professional Edition provides a streamlined, out-of-the-box solution for businesses looking for efficient, hassle-free CMDB synchronisation without the need for extensive customisation.

  • CI Synchronizer Enterprise Edition offers advanced customisation and high-volume data handling capabilities, perfect for organisations with complex synchronisation needs and custom configuration requirements.

Learn about CI Synchronizer Book a Demo

Which Edition is Suitable for Your Organisation?

All Editions

A comprehensive solution to CMDB automation challenge and rapid deployment and uptake.

A comprehensive range of source and destination connectors.

Can be purchased with any Lansweeper Edition.

Adjustable Data Synchronisation Rules that drive CMDB data (CI class level inclusions/suppression and mappings, attribute level inclusions/suppression and mappings, data transformation rules, location mapping rules, status value mappings and many more).  

Important: Amendment of some Standard (simple) default Data Sync Rules can be performed via the CI Sync Web User Interface and supported with Knowledge Base articles).  Amendment of Advanced Data Sync Rules or creation of Custom Data Sync Rules requires an “Extended Implementation and Ongoing Support Plan” available at an additional cost to your CI Sync Subscription Plan. Visit the Support page for details on amending the Default CI Sync Data Sync Rules relative to the support plan (including no plan) offered by Syncfish.

Professional Edition

Customers seeking a sophisticated CMDB automation solution with basic data requirements.

Customers not requiring advanced record sets, large volume record sets or the advanced features only available in Enterprise Edition.

Enterprise Edition

Customers wanting to synchronise advanced record sets (targeted digital certificates, targeted windows services and processes .. where the targets are based on individual customer business rules).

Customers wanting to synchronise large volume record sets (installed software, mobile applications, and patches/hot fixes).

Customers wanting advanced features (manufacturer data normalisation, application service mapping integration).

High-Level Feature Comparison

Attribute
Professional Edition
Enterprise Edition

Minimum quantity of Billable Records (sync’d assets)

7,000 Units

10,000 Units

Minimum Billable Record (sync'd assets) increments

1,000 Units

1,000 Units

Customer specific Data Synchronisation Rules (Transforms, mappings, attributes, logic, other rules)

Yes

Yes

Extended Implementation and Ongoing Support Plans (Can be added to your subscription)

Yes

Yes

Advanced record sets (Digital Certificates, Windows Services, Software Licence Keys)

No

Yes

Operational Technology record sets (PLCs, Modules, etc)

No

Yes

Large Volume record sets (installed software, mobile apps, patches, vulnerabilities)

No

Yes

Advanced features (manufacturer normalisation, application service mapping)

No

Yes

Selectable hosting location (of the per customer instance)

Within a pre-defined set of locations.

Customer choice of any Azure location that supports the services.

Source Connectors

Roadmap Connectors

  • Tanium

Destination Connectors

  1. Minimum recordsets included.  Additional recordsets can be added upon customer request.

Detailed Feature Comparison

Attribute
Professional Edition
Enterprise Edition

Customer specific Data Synchronisation Rules (Transforms, mappings, attributes, logic, other rules)”

Yes

Yes

Extended Implementation and Ongoing Support Plans (Can be added to your subscription)

Yes

Yes

Generate Application Service Mappings in ServiceNow

No

Yes

Sync Software Licence Keys to create Software Models, Software Licences and Device Entitlements in ServiceNow

No

Yes

Sync Digital Certificates as certificate records and generate two-way certificate/CI dependency relationships in ServiceNow 1 3

No

Yes

Sync Windows Services and generate CI related records in ServiceNow 2

No

Yes

Sync Windows Processes and generate CI related records in ServiceNow 2

No

Yes

Sync Windows Scheduled Tasks and generate CI related records in ServiceNow 2

No

Yes

Sync Windows Installed Software as software packages and generate CI related records in ServiceNow

No

Yes

Sync Windows Patches/Hot Fixes and generate CI related records in ServiceNow

No

Yes

Sync Linux Processes and generate CI related records in ServiceNow 2

No

Yes

Sync vulnerabilities to create CVE records plus relationships to CIs

No

Yes

Sync Linux Installed Software as software packages and generate CI related records in ServiceNow

No

Yes

Sync Mobile Applications as software packages and generate CI related records in ServiceNow

No

Yes

Company Name (Manufacturer) Data Normalisation 6

No

Yes

Supported Hosting Locations for per-customer CI Synchronizer SaaS instance

  • West US

  • East US

  • Canada Central

  • Australia East

  • France Central

  • Germany West Central

  • North Europe

  • UK South

  • West Europe

Enterprise customers can select other Azure regions (providing the region supports the cloud services used by CI Synchronizer).

Source Connectors

Destination Connectors

  • ServiceNow

  • Servicely.AI

Roadmap Connectors

  • Tanium

AWS Connector
Source Connector inclusions (Record Sets, Related Lists, Relationships)

Record Sets, Related Lists

  • Cloud Watch

    • CloudWatch Alarm

    • DynamoDb Table

    • EC2 Internet Gateway

    • EC2 Network Interface

    • EC2 VPC

    • Elastic Load Balancer

  • Compute

    • EC2 Instances

  • Key Management Service

    • Keys

  • Lambda

    • Lambda Functions

  • Relational Database Service

    • RDS Instances

  • SNS

    • SNS Topic

  • SQS

    • SQS Queue

  • Storage

    • S3 Bucket

Relationships

  • EC2 Instance Use End Point To EC2 Network Interface

  • KMS Alias Uses KMS Key

  • Lambda Function Distributed by Load Balancer

  • EC2 Internet Gateway Use End Point To EC2 VPC

  • RDS DB Instance Connected By EC2 Subnet

  • See AWS connector page for the complete list

Azure Connector
Source Connector inclusions (Record Sets, Related Lists, Relationships)

Record Sets, Related Lists

  • AI + Machine Learning

    • Cognitive Services

  • Application Service Mappings

    • Application Service Mappings

  • Compute

    • Disks

    • Images

    • Snapshots

    • Virtual Machine Scale Set

    • Virtual Machines

  • Containers

    • Kubernetes Services

  • Databases

    • CosmosDb for MongoDb

    • Database for MySQL

  • DevOps

    • API Management Services

  • General

    • Datacenters

    • Resource Groups

    • Subscriptions

  • Integration

    • Event Hubs

    • Logic Apps

  • Management and Governance

    • Recovery Services Vaults

  • Networking

    • DNS Zones

    • Express Route

    • Frontdoors

    • Load Balancers

    • NAT Gateways

    • Network Security Group

    • Private DNS Zones

    • Private End Points

    • Public IP Address

    • Virtual Networks

  • Security

    • Application Gateways

    • Key Vaults

  • Storage

    • Storage Accounts

  • Web

    • App Service

    • App Service Plan

    • CDN Profiles

Relationships

  • Disk Managed by Virtual Machine

  • API Management Service Hosted on Datacenter

  • App Service Distributed by Frontdoor Frontend

  • API Management Service Contained by Resource Group

  • Application Gateway Owns Backend IP Address

  • See Azure connector page for the complete list

BeyondEdge SD-LAN Connector
Source Connector inclusions (Record Sets, Related Lists, Relationships)

Record Sets, Related Lists

  • Items

    • Switches

    • Tenancies

Relationships

Cisco Meraki Connector
Source Connector inclusions (Record Sets, Related Lists, Relationships)

Record Sets, Related Lists

  • Meraki

    • Organisations

    • Network

    • Switches

    • Appliances

    • Cameras

    • Cellular Gateways

    • Secure Connects

    • Sensors

    • Wireless Access Points

    • Wireless Controllers

Relationships

  • Network Managed by Controller

  • Network Contains Appliance

  • Device Connected to Switch

  • Appliance Managed by Controller

  • Network Contains Camera

  • See Cisco Meraki connector page for the complete list

ExtremeCloud IQ (On-Prem) Connector
Source Connector inclusions (Record Sets, Related Lists, Relationships)

Record Sets, Related Lists

  • ExtremeCloud IQ

    • IP Switches

    • Wireless Access Points

Relationships

Google Cloud Platform Connector
Source Connector inclusions (Record Sets, Related Lists, Relationships)

Record Sets, Related Lists

  • Network

    • Networks

  • Storage

    • Buckets

Relationships

  • N/A

Intune Connector
Source Connector inclusions (Record Sets, Related Lists, Relationships)

Record Sets, Related Lists

  • BYOD Resources

    • Android

    • Apple Macs

    • Windows PCs

    • iPad

    • iPhone

  • Corporate Resources

    • Android

    • Apple Macs

    • Windows PCs

    • iPad

    • iPhone

Relationships

  • N/A

Record Sets, Related Lists

As per Professional, plus the inclusions below:

  • Enterprise Edition only Record Sets

    • N/A

  • Enterprise Edition only Related Lists

    • Apple Macs (Software Installs)

    • Windows PCs (Software Installs)

    • iPhone/iPad (Software Installs)

    • Android (Software Installs)

JAMF Connector
Source Connector inclusions (Record Sets, Related Lists, Relationships)

Record Sets, Related Lists

  • JAMF

    • Apple Mac

    • Mobile Device

Relationships

  • N/A

Record Sets, Related Lists

As per Professional, plus the inclusions below:

  • Enterprise Edition only Record Sets

    • Apple Mac (Software Installs)

    • Mobile Device (Software Installs)

  • Enterprise Edition only Related Lists

    • N/A

JDisc Connector
Source Connector inclusions (Record Sets, Related Lists, Relationships)

N/A

Record Sets, Related Lists

  • Application Servers

    • JAR Applications

    • JBoss Server Archives

    • JEE Applications

    • JEE Web Applications

  • Blade Enclosures

    • Enclosures

    • Servers

  • Computer Systems

    • Apple Mac

    • HP-UX Server

    • Linux Server

    • NAS Server

    • Solaris Server

    • Unclassified Computers

    • Unix Server

    • Windows CE

    • Windows PC

    • Windows Server

  • Database Servers

    • DB2 Instances

    • Informix Instances

    • MSSQL Server Analysis Services

    • MSSQL Server Instances

    • MSSQL Server Reporting Services

    • MariaDB Instances

    • MongoDB Instances

    • MySQL Instances

    • Oracle Instances

    • PostgreSQL Instances

    • Progress OpenEdge Instances

    • SAP MAxDB Instances

    • Sybase Instances

    • Vertica Instances

  • Networking Equipment

    • Access Point Controllers

    • Access Points

    • Firewalls

    • Routers

    • Switches

  • Other Hardware

    • Card Printers

    • IP Phone

    • Multifunctional Device

    • Printer

    • UPS

    • Unidentified Devices

  • Storage

    • Fibre Channel Switches

  • Virtualization

    • Citrix Xen Server

    • Docker Container

    • VMware ESX Server

    • VMware vCenters

    • XCP-ng Server

  • Web Servers

    • Apache Web Servers

    • Apache httpd Web Servers

    • Microsoft IIS Servers

    • NGINX Servers

  • iOT

    • Automation Controllers

  • Related Lists

    • Servers (Software, Patches)

    • Apple Mac (Software)

    • HP-UX Server (Software)

    • Linux Server (Software)

    • NAS Server (Software)

    • Solaris Server (Software)

    • Unix Server (Software)

    • Windows PC (Software, Patches)

    • Windows Server (Software, Patches)

    • Citrix Xen Server (Software)

    • VMware ESX Server (Software)

    • XCP-ng Server (Software)

Relationships

  • JAR Application runs on Computer System

  • Blade Power Supply contained by Blade Enclosure

  • Citrix Xen Server Registers Citrix Xen Virtual Machine Instance

  • Access Point managed by Access Point Controller

  • DB2 Database Instance runs on Computer System

  • See JDisc connector page for the complete list

Lansweeper Cloud Connector
Source Connector inclusions (Record Sets, Related Lists, Relationships)

Record Sets, Related Lists

  • Computer Systems

    • Apple Mac

    • Chrome Books

    • Linux Server

    • Unix Server

    • Windows PCs

    • Windows Servers

  • Database Systems

    • Windows PC SQL Server Instance

    • Windows Server SQL Instance

  • Mobility

    • Android

    • Other Mobile

    • Tablet

    • iPad

    • iPhone

  • Networking Equipment

    • Firewalls

    • Load Balancers

    • Routers

    • Switches

    • Wireless Access Points

  • Virtualisation

    • ESXi Server

    • Hyper-V Server

    • VMware vCentre

  • Other

    • Network Printers

    • Remote Access Controllers

    • Scanners

    • UPS

    • VOIP Phones

  • Storage

    • NAS

    • SAN

Relationships

  • Lansweeper Asset Groups (as Asset Group Links)

  • Windows PC (Connected to Display)

  • MSSQL Instance (Runs on Windows Cluster, Windows PC, Windows Server)

  • MSSQL System Database (Contained by Windows PC MSSQL Instance, Windows Server MSSQL Instance)

  • MSSQL User Database (Contained by Windows PC MSSQL Instance, Windows Server MSSQL Instance)

  • See Lansweeper Cloud connector page for the complete list

Attributes

Please contact Syncfish for the attribute level mappings.

Record Sets, Related Lists

As per Professional, plus the inclusions below:

  • Enterprise Edition only Record Sets

    • Digital Certificates 1

    • Application Service Mappings 4

    • Software Licence Keys

    • OT

      • Field Device

      • Human Machine Interface

      • Industrial Drive

      • Industrial Sensor

      • Module

      • OPC Server

      • PLC

  • Enterprise Edition only Related Lists

    • Windows PCs (Services, Processes, Scheduled Tasks, Installed Software, Patches/Hot Fixes) 2

    • Windows Servers (Services, Processes, Scheduled Tasks, Installed Software, Patches/Hot Fixes) 2

    • Linux Server (Processes, Installed Software) 2

    • Mobile Devices (Installed Software 5)

    • Licence Entitlements

  • Enterprise Edition only Relationships

    • Digital Certificates (to Windows Server and Windows PC)

Relationships

  • Communications Module Connects to Field Device

  • PLC Owns Field Device

Lansweeper On-Premise Connector
Source Connector inclusions (Record Sets, Related Lists, Relationships)

Record Sets, Related Lists

  • Computer Systems

    • Apple Mac

    • Chrome Books

    • Linux Server

    • Unix Server

    • Windows Cluster

    • Windows PCs

    • Windows Servers

  • Database Systems

    • Windows PC SQL Server Instance

    • Windows Server SQL Server Instance

  • Mobility

    • Android

    • Other Mobile

    • Tablet

    • iPad

    • iPhone

  • Networking Equipment

    • Firewalls

    • Load Balancer

    • Routers

    • Switches

    • Wireless Access Points

  • Others

    • IP Phone

    • Network Attached Storage

    • Printers

    • Scanners

    • Storage Area Network

    • UPS

  • Virtualisation

    • ESXi Server

    • Hyper-V Server

    • vmware vCenter

Relationships

  • Android Asset Group Links

  • Windows Server Uses Certificate

  • Windows Cluster Node Cluster of Windows Cluster

  • MSSQL Instance Runs On Windows Cluster

  • Windows PC mapped network drive Provided by

  • See Lansweeper On-Premise connector page for the complete list

Attributes

Please contact Syncfish for the attribute level mappings.

Record Sets, Related Lists

As per Professional, plus the inclusions below:

  • Enterprise Edition only Record Sets

    • Digital Certificates 1

    • Application Service Mappings 4

    • Software Licence Keys

  • Enterprise Edition only Related Lists

    • Windows PCs (Services, Processes, Scheduled Tasks, Installed Software, Patches/Hot Fixes) 2

    • Windows Servers (Services, Processes, Scheduled Tasks, Installed Software, Patches/Hot Fixes) 2

    • Linux Server (Processes, Installed Software) 2

    • Mobile Devices (Installed Software 5)

    • Licence Entitlements

  • Enterprise Edition only Relationships

    • Digital Certificates (to Windows Server and Windows PC)

Lansweeper OT (On-Prem) Connector
Source Connector inclusions (Record Sets, Related Lists, Relationships)

Record Sets, Related Lists

  • Operational Technology (OT)

    • Devices

Relationships

LeanIX Connector
Source Connector inclusions (Record Sets, Related Lists, Relationships)

Record Sets, Related Lists

  • SAP LeanIX

    • Business Applications

    • Business Capabilities

    • IT Component

    • User Groups

Relationships

  • Application Consumes Application Service

  • Application Depends on IT Component

  • Application Provides Capability

  • User Group Uses Application

  • See LeanIX connector page for the complete list

Microsoft 365 Connector
Source Connector inclusions (Record Sets, Related Lists, Relationships)

Record Sets, Related Lists

  • Sharepoint

    • Sharepoint Sites

    • Microsoft365 Groups

    • Distribution List

    • Shared Mailboxes

Relationships

Microsoft Defender for Cloud Apps
Source Connector inclusions (Record Sets, Related Lists, Relationships)

Record Sets, Related Lists

  • Cloud Apps

    • Cloud Apps

Relationships

Microsoft Defender for Endpoint Connector
Source Connector inclusions (Record Sets, Related Lists, Relationships)

Record Sets, Related Lists

  • Resources

    • Apple Macs

    • Windows PCs

    • Windows Servers

Relationships

  • N/A

Record Sets, Related Lists

As per Professional, plus the inclusions below:

  • Enterprise Edition only Record Sets

    • N/A

  • Enterprise Edition only Related Lists

    • Apple Macs (Software Installs, Vulnerabilities)

    • Windows PCs (Software Installs, Vulnerabilities)

    • Windows Servers (Software Installs, Vulnerabilities)

Nutanix Connector
Source Connector inclusions (Record Sets, Related Lists, Relationships)

Record Sets, Related Lists

  • Nutanix Prism Central

    • Clusters

    • Hosts

    • Images

    • Virtual Machines

Relationships

  • Host Member of Cluster

  • Virtual Machine Hosted on Cluster

  • Virtual Machine Instantiates Computer

  • Virtual Machine Registered on Host

  • See Nutanix connector page for the complete list

Omnissa Workspace ONE
Source Connector inclusions (Record Sets, Related Lists, Relationships)

Record Sets, Related Lists

  • BYOD Devices

    • Android

    • iPad

    • iPhone

  • Corporate Owned

    • Android

    • iPad

    • iPhone

Relationships

  • N/A

Record Sets, Related Lists

As per Professional, plus the inclusions below:

  • Enterprise Edition only Record Sets

    • N/A

  • Enterprise Edition only Related Lists

    • iPhone/iPad (Software Installs)

    • Android (Software Installs)

Palo Alto SD-WAN Connector
Source Connector inclusions (Record Sets, Related Lists, Relationships)

Record Sets, Related Lists

  • Items

    • DHCP Servers (IP Networks)

    • Elements (Routers)

    • WAN Interfaces (Network Interfaces)

Relationships

SCCM Connector
Source Connector inclusions (Record Sets, Related Lists, Relationships)

Record Sets, Related Lists

  • Computer Systems

    • Windows PCs

    • Windows Servers

Relationships

  • N/A

Record Sets, Related Lists

As per Professional, plus the inclusions below:

  • Enterprise Edition only Record Sets

    • N/A

  • Enterprise Edition only Related Lists

    • Windows PCs (Software, Software Usage)

    • Windows Severs (Software, Software Usage)

SentinelOne Connector
Source Connector inclusions (Record Sets, Related Lists, Relationships)

Record Sets, Related Lists

  • Resources

    • Windows PCs

    • Windows Servers

    • Linux Servers

    • Kiosks

Relationships

  • N/A

Record Sets, Related Lists

As per Professional, plus the inclusions below:

  • Enterprise Edition only Record Sets

    • N/A

  • Enterprise Edition only Related Lists

    • Windows PCs (Software Installs, Vulnerabilities)

    • Windows Servers (Software Installs, Vulnerabilities)

    • Linux Servers (Software Installs, Vulnerabilities)

    • Kiosks (Software Installs, Vulnerabilities)

SolarWinds Orion Connector
Source Connector inclusions (Record Sets, Related Lists, Relationships)

Record Sets, Related Lists

  • Networking Equipment

    • Firewalls

    • Routers

    • Switches

    • Wireless Access Points

    • Wireless LAN Controller

Relationships

  • Firewall IP Connected to Router

  • Firewall IP Connected to Switch

  • Router IP Connected to Router

  • Router IP Connected to Switch

  • Switch IP Connected to Router

  • See SolarWinds Orion connector page for the complete list

VMware Connector
Source Connector inclusions (Record Sets, Related Lists, Relationships)

Record Sets, Related Lists

  • VMware

    • ESX Servers

    • vCenter Instances

Relationships

  • ESX Server Managed by vmware vCenter

  • ESX Server Member of vmware vCenter Cluster

  • ESX Server Uses vmware vCenter Datastore

  • VMware Virtual Machine Instance Instantiates Computer

  • VMware Virtual Machine Instance Member Of Resource Pool

  • See VMware connector page for the complete list

VMware SD-WAN Connector
Source Connector inclusions (Record Sets, Related Lists, Relationships)

Record Sets, Related Lists

  • VMware

    • Edge

    • Enterprise

    • Network Topology

    • Site

Relationships

  • Network Site Connected by Network Topology

  • Network Topology Contains SDWan Edge

  • SDWAN Controller Manages SDWAN Edge

  • SDWAN Edge Contains SDWAN Port

  • SDWAN Port Connects to Network Circuit

  • See VMware SD-WAN connector page for the complete list

  1. Targeted set of Digital Certificates (based on rules defined and agreed with the customer).

  2. Targeted set of Windows Services, Windows Processes, Scheduled Task and Linux Processes. Up to a maximum of ten (10) named records (per record set) can be provided by the customer.

  3. By default, CI Synchronizer creates Digital Certificates in a custom table within ServiceNow. Syncfish can amend this behaviour upon discuss/agreement with the customer.

  4. Application Service Mapping is dependent on the customer creating application service records in ServiceNow and setting the service number in a known/agreed attribute in the Source System (e.g. in Lansweeper via a custom field against the relevant asset record, or in a Registry Key on a Windows Device (which is then captured via the discovery application) or via a Tag on a Cloud Resource).

  5. Installed Software for Mobile Devices requires the customer to enable InTune and/or AirWatch scanning within Lansweeper.

  6. Minimum recordsets included.  Additional recordsets can be added upon customer request.

Frequently Asked Questions

CI Synchronizer Professional Edition provides a streamlined, out-of-the-box solution for businesses looking for efficient, hassle-free CMDB synchronisation without the need for extensive customisation.

CI Synchronizer Enterprise Edition offers advanced customisation and high-volume data handling capabilities, perfect for organisations with complex synchronisation needs and custom configuration requirements.

Compare CI Synchronizer editions

Many! Check out each source connector page for details of the supported assets and other records.

Yes. CI Synchronizer can detect which source records have changed since the previous synchronisation job and only sync the newly changed source data.

Throughput is affected by factors outside of the control of CI Synchronizer, however we see a typical throughput of between 200,000 and 400,000 records per hour (and even higher rates are possible).

Yes. CI Synchronizer has a highly customisable rules engine.  Amendment of some Standard (simple) default Data Sync Rules can be performed via the CI Sync Web User Interface and supported with Knowledge Base articles.  Amendment of Advanced Data Sync Rules or creation of Custom Data Sync Rules requires an “Extended Implementation and Ongoing Support Plan” available at an additional cost to your CI Sync Subscription Plan.

Visit the Support page for details on amending the Default CI Sync Data Sync Rules relative to the support plan (including no plan) offered by Syncfish.

Yes. Please fill and submit the Book a Demo form to set up a time to meet with one of the Syncfish team.

No. Each customer is provisioned with a dedicated CI Synchronizer instance.

Ultimately the customer decides, however Syncfish recommends hosting each customer instance physically close to the location of their ServiceNow instance (for best performance). It can be hosted in most/all Azure Regions globally (it is still hosted/managed/maintained by Syncfish, but the customer decides which geography it is physically located in).

No. The source asset data (read from the relevant source system by one of the CI Synchronizer connectors) is transited through your dedicated CI Synchronizer instance then deleted after it’s been processed into ServiceNow.

Find out more

Talk with us to find discover CI Synchronizer, the available connectors and the services we offer to help you achieve CMDB excellence.

Book a Demo

Schedule a demo. See up close how CI Synchronizer works and how quickly you can start syncronising your IT Asset data into your CMDB.

Request a Trial

Syncfish offers customers the chance to trial CI Synchronizer. Contact Sales or book a demo to find out how to get setup with a trial.