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Syncfish CMDB Health Services

Once you have successfully implemented CI Synchronizer, and with your ServiceNow Configuration Management Database (CMDB) seamlessly populated with your IT Asset data, What’s next? The logical progression is now towards achieving CMDB Excellence. What is CMDB Excellence? In short it involves a meticulous focus on the quality of your CMDB data and harnessing the functionality provided by ServiceNow’s CMDB Health features. Elevate your data management practices to a superior standard and unlock the full potential of your CMDB and your IT Service Management (ITSM) practices.

ServiceNow Configuration Management Database (CMDB) Health Dashboard

The Configuration Management Database (CMDB) Health Dashboard is available as part of the CMDB application in ServiceNow. It provides a place for you to monitor and improve the performance of your CMDB, helping you to significantly increase the value of your investment in CMDB Automation. Importantly it also supports proactive issue management — its more than just metrics and KPIs on a page.

Syncfish are experts in all things CMDB. We offer a packaged, fixed price service to provide transparency with a known upfront cost for configuring the CMDB Health dashboard. Take the next step to achieving CMDB Excellence, eliminate uncertainties and plan confidently with a clear understanding of the investment required.

Contact us about CMDB Health services
Structured Approach
Employing a well-defined and structured approach, our solution ensures the rapid setup of your CMDB Health dashboard. Experience a streamlined implementation process, and take advantage of comprehensive insights and analytics in a remarkably short period of time.
A Wealth of Experience
We assist in identifying tailored key performance indicators (KPIs) and metrics for your organisation. Benefit from a comprehensive suite derived from our extensive experience supporting various organisations in their CMDB health journeys.
Streamlined Process
Require minimal involvement from customer SMEs. Our engagement is led through a concise number of targeted sessions. We handle solution configuration and conduct playback sessions for feedback and refinement, ensuring customer commitment measured in hours, not days.
Improved Incident Response
Enhanced incident resolution speed by offering transparent visibility into the relationships between your configuration items, and enabling swift and informed responses to issues within your systems.
Up-to-date Inventory
Enhance the accuracy of asset management through the maintenance of an up-to-date inventory of all IT assets. This comprehensive view encompasses hardware, software, and configurations, facilitating superior asset management practices.
Effective Change Management
Streamline IT change management by effortlessly identifying upstream and downstream dependencies. This capability facilitates improved planning and execution of changes, reducing disruptions and ensuring smoother transitions.
Optimised Resource Allocation
Enhance resource allocation efficiency by identifying underutilised resources, eliminating redundancies, and optimising resource allocation for maximum efficiency. This proactive approach ensures better utilisation of resources to support your organisational objectives.
Lift Security Posture
Elevate security and compliance by providing transparency into IT assets and their configurations. This critical information aids in vulnerability identification, risk management, and ensures adherence to regulatory standards, improving the overall security posture of your organisation.
Minimise Downtime
Minimise downtime and service disruptions through a comprehensive understanding of the relationships between Configuration Items (CIs). Proactively address issues, resulting in reduced downtime and minimised service disruptions for enhanced operational continuity.

Frequently Asked Questions

CI Synchronizer (Professional Edition) provides a comprehensive solution for CMDB automation with out-of-the-box support for a large range of asset/record types and CI-to-CI relationships, a range of source and destination connectors, and rapid deployment.

CI Synchronizer (Enterprise Edition) offers everything in Professional Edition along with advanced customisation options, several additional features such as Application Service Mapping, Digital Certificate syncing, additional related lists and and support for larger and more complex data synchronisation requirements. Enterprise Edition also allows for bespoke configuration of CMDB data rules and support for additional Azure regions.

Compare CI Synchronizer editions

Many! Check out each source connector page for details of the supported assets and other records.

Yes. CI Synchronizer can detect which source records have changed since the previous synchronisation job and only sync the newly changed source data.

Throughput is affected by factors outside of the control of CI Synchronizer, however we see a typical throughput of between 200,000 and 400,000 records per hour (and even higher rates are possible).

Yes. CI Synchronizer has a highly customisable rules engine. Such changes are made by Syncfish.

Yes. Please use the “Organise a Demo” button or visit the Contact Us page to book a time to meet with one of the Syncfish team.

No. Each customer is provisioned with a dedicated CI Synchronizer instance.

Ultimately the customer decides, however Syncfish recommends hosting each customer instance physically close to the location of their ServiceNow instance (for best performance). It can be hosted in most/all Azure Regions globally (it is still hosted/managed/maintained by Syncfish, but the customer decides which geography it is physically located in).

No. The source asset data (read from the relevant source system by one of the CI Synchronizer connectors) is transited through your dedicated CI Synchronizer instance then deleted after it’s been processed into ServiceNow.

    Find out more

    Talk with us to find discover CI Synchronizer, the available connectors and the services we offer to help you achieve CMDB excellence.

    Book a Demo

    Schedule a demo. See up close how CI Synchronizer works and how quickly you can start syncronising your IT Asset data into your CMDB.

    Request a Trial

    Syncfish offers customers the chance to trial CI Synchronizer. Contact Sales or book a demo to find out how to get setup with a trial.